Effective Date: [31-7-24]
At Santa Bling, we are committed to ensuring your satisfaction with every purchase. Please review our policy regarding refunds, returns, and exchanges:
1. Policy Overview
Refunds, returns, and exchanges are only accepted in the case of damages. To process your request, a proper parcel opening video must be provided. This policy helps us ensure that all issues are addressed fairly and efficiently.
2. Reporting Damages
- Notification: If you receive a damaged product, please notify us immediately by email at support@santabling.com with the subject line “Damaged Product Report.”
- Parcel Opening Video: To facilitate the return or exchange process, you must provide a video of the parcel being opened. This video should clearly show the condition of the packaging and the damaged item.
3. Damage Reporting and Returns
If you receive a damaged product, please follow these steps:
- Record a Video: While opening the package, record a video of the entire unboxing process. Ensure that the video is continuous and free of any cuts.
- Submit the Video: Send the video to us as evidence of the damage.
- Arrange Pickup: Once we receive the video, we will arrange for the damaged product to be picked up from your address.
4. Return and Exchange Conditions
- Proper Video Required: Claims for damage without a proper parcel opening video will not be processed.
- Condition of the Product: The product must be returned in its original condition, with all packaging and tags intact.
5. Return /Refund Timeline
- Once we receive your product, we will proceed with exchange or refund as desired by you in the situation.
- In case of exchange, we will need 21 days to replace your product with a fresh one.
- In case of refund, all amounts will be processed within 72 hours and you will receive refund by your bank within 5-8 working days.
6. Contact Us
For any questions or to report a damaged product, please contact us at:
Santa Bling
Email: support@santabling.com